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All cancellation can be requested by  phone 888-800-8003 during business hours or email us at [email protected].

Reservation of 1 to 3 passengers:

Reservation of 1 to 3 passengers may be canceled as long as customers put in their requests at least 24 hours prior to their trip. The funds will go back to the same credit card that was used for the booking. For cash prepayment, only rescheduling of tickets are allowed. All cancellations will be charged a $10.00 fee per ticket. 

NO CANCELLATION/REFUND REQUEST WILL BE ACCEPTED AFTER 24 HOURS FROM THE DEPARTURE DATE & TIME. (For reservation of 1 to 3 passengers).

Reservations of 4 passengers and more:

For reservations of 4 passengers or more, we required at least 4 days notice of cancellation from the departure date & time. All cancellations will only be refunded 50% of the amount originally paid. 

NO CANCELLATION/REFUND REQUEST WILL BE ACCEPTED LESS THAN 4 DAYS FROM THE DEPARTURE DATE & TIME. 

Round-Trip Tickets:

The return portion of the round-trip tickets are refundable with 24 hours for groups of 1-3 passengers. We will charge the 1st portion of the ticket at the one-way ticket rate of that travel date and a $10.00 cancellation fee. 

The return portion of the round-trip tickets are refundable with 4 days notice for groups of 4 passengers and more. We will charge the 1st portion of the ticket at the one-way ticket rate of that travel date, and 50% rate of the return ticket date. 

We cannot process any refund over 120 days since the payment is processed.

Booking that has been rescheduled from the original travel date & time will be final and non-refundable.

We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.

Reservation of 1 to 3 passengers:

*All rescheduled fee must be paid in cash at boarding (when applicable), no credit card payments will be accepted over the phone or in person. 

Reschedule requests at least 24 hours before the travel date and time will be free of charge the first time, and $10.00 per reschedule each subsequent time. Each reservation is allowed a maximum of three (2) reschedules, after which the full price of the ticket will be charged. It can only be reused for the same route direction as originally booked (e.g. if originally booked for Las Vegas to Los Angeles; tickets can only be rescheduled for Las Vegas to Los Angeles route).  If there is a ticket price difference on the rescheduled travel dates of more than $10.00, the passengers will have to book new tickets and the original tickets will be refunded, minus the rescheduled fee, once the new bookings are confirmed. NO RESCHEDULE REQUEST WILL BE ACCEPTED AFTER 24 HOURS FROM THE DEPARTURE DATE & TIME.

Reservation of 4 passengers and more:

Reschedule requests must be at least 3 days before the travel date and time will be free of charge the first time, and $10.00 per reschedule each subsequent time. Each reservation is allowed a maximum of three (2) reschedules, after which the full price of the ticket will be charged. It can only be reused for the same route direction as originally booked (e.g. if originally booked for Las Vegas to Los Angeles; tickets can only be rescheduled for Las Vegas to Los Angeles route). If there is a ticket price difference on the rescheduled travel dates of more than $10.00, the passengers will have to book new tickets and the original tickets will be refunded, minus the rescheduled fee, once the new bookings are confirmed.  NO RESCHEDULE REQUEST WILL BE ACCEPTED AFTER 3 DAYS FROM THE DEPARTURE DATE & TIME.

Each ticket purchased allowed customers the following luggage:

ONE (1) CHECKED LUGGAGE

Checked luggage size: Height (H) 27 inches x Width (W) 17 inches x Depth (D) 10 inches; UP TO 30 LB 

An additional fee of $25.00 will be applied for each checked luggage that exceeds the allowed weight (up to a maximum of 50 lb) and size (up to a maximum of 75 inches in total dimension H + W + D). 

Due in cash upon boarding. Subject to availability of space. 

AND

ONE (1) of the following personal items passengers can bring inside:

*Hand-bag or purse or laptop bag: up to 15.5 inches in longest length 

*Backpack: up to 16.5 inches in longest length (standard size backpack is 16.5 x 12.5 x 5.5)

A fee of $15.00 will be applied for each extra personal item. Due in cash upon boarding. Subject to availability of space. 

Note: multiple shopping bags or groceries bags will be considered as extra personal items and will be charged per bag. 

Carry-on luggage size: Height (H) 20 inches x Width (W) 13 inches x Depth (D) 8 inches; UP TO 18 LBS

FEE: $15.00/extra carry-on luggage

Personal items, shopping bags, and groceries bags

FEE: $10.00/item

Due in cash upon boarding. Subject to availability of space.  We have the right to refuse any extra luggage without prior notices.

Luxxpress cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break.