Each ticket purchased allowed 1 checked luggage + 1 personal item per person. NO CHARGE if your checked luggage is within 30 POUNDS and 27 INCHES. You will be charged a minimum of $25.00 if it is oversized or overweight. All weights are in POUNDS (lbs). We do not accept credit card payments for the luggage fee.
Checked Luggage (1 piece):
Max Size: Up to 27 inches in the longest dimension
Max Weight: 30 lbs
Free of charge if within size and weight limits
Oversized/overweight luggage will incur a fee of $25.00 per luggage.
Personal Item (1 piece):
Max Size: Up to 16 inches in the longest dimension
Max Weight: 10 lbs
Allowed examples: handbag, purse, laptop bag, or small backpack.
Oversized/overweight personal items will incur a fee of $10.00 per personal item.
LUGGAGE FEES
Checked Luggage (if over 30 lbs or 27 inches)
31-50 lbs: $25.00 per luggage
51+ lbs: $25.00 + $1.00 per pound over 50 pounds
Subject to space availability
Extra Luggage (in addition to the checked bag)
Up to 50 lbs: $25.00 per luggage
51+ lbs: $25.00 + $1.00 per pound
Subject to space availability
Carry-On Luggage
Size Limit: Up to 20 inches in the longest dimension
Weight Limit: 18 lbs
Fee: $15.00 per carry-on
Personal Items:
Extra or Over 10 lbs: $10.00 per item
Shopping bags or grocery bags are considered personal items and will be charged $10.00 per bag
Oversized Items:
Items such as golf bags, foldable bicycles or scooters, coolers, musical instruments, etc., are not considered regular luggage.
Fee: Starts at $50.00 per item (cash only, due at boarding)
Subject to space availability
We have the right to refuse any extra luggage, excessive overweight/oversized luggage without prior notice.
Our maximum liability to you for any loss or damage to your luggage is $30.00 per passenger for any such loss or damage to luggage. Luxxpress will only be responsible for reimbursing passengers up to the maximum liability limit of $30.00 in the event of negligence on the part of Luxxpress. If you have any item in the luggage that is worth more than this amount, Luxxpress will not pay anymore. We encourage you to keep all your valuable belongings with you at all times. We are not responsible for lost luggage if you fail to check the bag in with the driver before boarding the bus and/or remove of luggage out of the bus before your arrival. For luggage loss or damage claims, please email info@luxxpress.com. Please allow up to 14 days for Luxxpress to inspect the claim and get it processed for you.
Luxxpress cannot accept responsibility for any personal items that get lost or damaged. You are responsible throughout the trip to have your personal items with you, including when getting off the bus for a break.
We do not offer refunds to the original form of payment. In the event of ticket cancellation, only a credit voucher will be issued.
All cancellations will be issued as a credit voucher via coupon code, valid for 12 months from the cancellation date. The code can be applied at checkout when booking a new trip. Each booking is eligible for a credit voucher only once.
The voucher will be sent to the email provided in the original booking. Upon request, we can also text the code to your phone number.
Booking fees are non-refundable and will not be included in the voucher.
The full voucher amount must be used in one transaction; no partial credits will be issued. If the voucher does not cover the full cost of the new booking, you are responsible for the remaining balance.
For round-trip bookings, we can issue two separate vouchers upon request; otherwise, a single voucher will be issued.
Bookings made with a credit voucher are final and cannot be cancelled or exchanged for another voucher. Rescheduled bookings are final bookings and are not eligible for a credit voucher upon cancellation.
We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed, and customers will need to repurchase their tickets.
Cancellation requests can be made in one of the following ways:
(1) CALL (888) 800-8003 during business hours, Monday – Sunday, 6:00 AM to 7:00 PM
(2) TEXT (702) 867-1682; please include your ORDER NUMBER
(3) EMAIL to INFO@LUXXPRESS.COM or CUSTOMERSERVICE@LUXXPRESS.COM
Please review the information below to determine how much you will be credited based on when you request your cancellation.
Cancellation Policy for Reservations of 1–2 Passengers:
24 hours or more before departure:
Receive a 100% credit voucher (excluding booking fee) for the amount originally paid.Less than 24 hours before departure:
Receive a 50% credit voucher (excluding booking fee).2 hours or less before departure:
No credit will be issued. If you do not board by departure time, you will be marked as a no-show.
Cancellation Policy for Reservations of 3 Passengers or More:
72 hours (3 days) or more before departure:
Receive a 100% credit voucher (excluding booking fee) for the amount originally paid.Less than 72 hours and up to 24 hours before departure:
Receive a 50% credit voucher (excluding booking fee).Less than 24 hours before departure:
No credit will be issued. If you do not board by departure time, you will be marked as a no-show.
Important:
Any multiple bookings from the same location, with the same departure time, and paid using the same credit card will be treated as one group booking and will follow the 3 passengers or more cancellation policy.
Once a booking is rescheduled, it becomes final and is no longer eligible for a credit voucher if canceled. We recommend only rescheduling if you are certain of your new travel date. Otherwise, it’s best to cancel and receive a credit voucher, then rebook once your plans are confirmed.
Rescheduling Policy for 1–2 Passengers:
If your request is received:
24 hours or more before departure:
You may change to another date/time. Any fare difference is due in cash upon boarding.Less than 24 hours before departure:
Only 50% of your ticket value is transferable. Any fare difference is due in cash upon boarding.2 hours or less before departure:
Rescheduling is not allowed.
Rescheduling Policy for Reservations of 3 Passengers or More:
If your request is received:
72 hours (3 days) or more before departure:
You may change to another date/time. Any fare difference is due in cash upon boarding.Less than 72 hours and up to 24 hours before departure:
Only 50% of your ticket value is transferable. Any fare difference is due in cash upon boarding.Less than 2 hours before departure:
Rescheduling is not allowed.
Important:
Any multiple bookings from the same location, same departure time, and using the same credit card will be treated as one group booking and follow the 3 passengers or more rescheduling policy.
Credit voucher codes for cancelled bookings can only be emailed to the address used in the original booking. To send it to a different email address, please send a request with your order number to info@luxxpress.com.
The credit voucher code is valid for one-time use only and expires 1 year from the cancellation date. Any unused portion will be forfeited.
All bookings made with a credit voucher code are final and cannot be modified, rescheduled, or refunded as another credit voucher.
Credit voucher code is case-sensitive; we recommend copying and pasting for accuracy.
Credit voucher code cannot be combined with other promotions or discount codes. Only one code can be used per checkout.
At Luxxpress, we strive to provide convenient and reliable transportation services to our passengers. To ensure transparency and fairness in our operations, we have established the following policy regarding changes in drop-off locations and associated payment responsibilities:
Change in Drop-off/Pick-Up Location: Should a passenger request to board or disembark at a location different from the one originally booked, and the new location entails a higher fare, the passenger is responsible for covering the price difference.
Payment Procedure: The payment for the price difference must be made at the time of boarding. We do not accept credit card payments.
Consequences of Non-Payment: Failure to make the required payment for the price difference will result in the denial of all future bookings with Luxxpress. This measure ensures that our services remain sustainable and fair to all passengers.
We appreciate your understanding and cooperation in adhering to this policy.
We encourage all passengers to arrive at least 10-15 minutes early for their departure. Passengers will be considered a “no show” if they do not check in with the driver by departure time. Passengers will need to repurchase another ticket at the full price.
WE DO NOT CALL TO CHECK IF YOU DO NOT ARRIVE ON TIME.
CALLING US TO TELL US YOU ARE LATE DOES NOT GUARANTEE THE BUS WILL WAIT FOR YOU. PLEASE BE COURTEOUS AND PLAN TO BE ON TIME.
We do not provide parking services or parking spaces for vehicles for ALL LOCATIONS.
Seating on all Luxxpress shuttles is first-come, first served. Passengers who wish to reserve a specific seat may do so by calling, texting, or emailing our office.
Please note that all seat reservation requests must be submitted at least 24 hours before departure. Requests made within 24 hours of the trip—including same-day requests—may not be accommodated.
Effective for travel date from November 17, 2025
(Fees are per seat, per one-way trip)
1st Row Seat: $20.00
Any Other Row Seat: $10.00
Single Seat: $20.00
Front Seat (if available): $20.00
Passengers who reserve a seat may also purchase the adjacent seat at 50% off the applicable seat reservation fee. This optional upgrade is perfect for extra comfort, personal space, or privacy.
(Subject to availability)
Visit our Promotions page for full details on this special.
Please note that all seat reservation requests must be submitted at least 24 hours before departure. Requests made within 24 hours of the trip—including same-day requests—may not be accommodated.
Once a reservation request is made, the seat fee becomes due, regardless of whether the shuttle is full at boarding. This ensures fairness to passengers who arrive early for first-come seating. We do not accept credit card payments.
Seat reservations are not guaranteed and are subject to availability at the time of the request.
The front seat cannot be reserved in advance. It becomes eligible for reservation only when the shuttle reaches full capacity; if available under those conditions, the fee is $20.00.
Passengers traveling with their children need to purchase separate tickets for their children.
Passengers also need to bring their own baby car seat and/or toddler booster seat as we do not provide them. It is required by law for children within a certain weight and height.
Boarding will be denied without a proper car seat/booster seat on day of travel.
A $3.99 service fee will be applied to all credit card transactions. This fee is charged per transaction and is non-refundable in the event of reservation cancellations, booking errors (such as selecting the wrong date or route), or any changes to existing reservations.
We do not accept credit payments over the phone.
Tickets are non-refundable if passengers book for the wrong date and/or route. In such cases, please email us to request a reschedule or a voucher to rebook your trip.
If a chargeback or payment dispute is filed for a booking for any reason related to the reservation, the booking may be cancelled and will not be honored for travel unless the payment is successfully resolved. Luxxpress reserves the right to refuse future service to accounts associated with suspected fraudulent disputes or chargebacks.
We reserve the right to cancel any reservations affected by system or pricing errors. If this occurs, the reservation will not be processed, and customers will need to repurchase their tickets at the correct price.
Please note that only cash payments are accepted for walk-in passengers; credit cards are not accepted.
Walk-in fares are $10.00 higher than the current online prices.
One-way ticket prices start at $70.00 for Los Angeles and Monterey Park, and $80.00 for Garden Grove, Anaheim, and Diamond Bar.
Final walk-in prices may vary based on the current online rates at the time of purchase.
All online reservations are guaranteed seats and take priority over walk-in passengers. If we sell out of seats, walk-in passengers will be cancelled without notice, and seats will be made available to online reservations.
$39.99 Tickets Promotions
Refer to any tickets with our promotional pricings here: https://www.luxxpress.com/promotions/
Limited Availability
- Each route has a maximum of three (3) tickets available at the promotional price. Once all promotional tickets are claimed, any additional tickets will automatically be priced at the current standard fare. For example, if 2 promotional tickets have already been purchased, and another passenger books 3 tickets, only 1 of those will receive the promotional rate; the remaining 2 tickets will be charged at the current standard fare.
- The availability is on a first-come, first-served basis and may sell out before the route list is updated.
Pricing and Updates
- The promotional price is subject to availability and may change without prior notice.
- The price displayed on our website at the time of booking is the most current and applicable fare. The routes list is for reference only; our booking website is the most up-to-date for pricing. Promotional price tickets may sell out before the list above is updated. Refer to our booking site for up to date pricing.
- Luxxpress reserves the right to modify or discontinue this special at any time without prior notice.
Booking and Payment
- To secure the promotional fare, full payment must be completed at the time of booking. Online bookings only.
- Tickets purchased under this promotion are subject to the same terms and conditions as standard fare tickets.
Route and Schedule Changes
- Luxxpress reserves the right to alter, modify, or cancel any routes or schedules without prior notice due to unforeseen circumstances, operational requirements, or other reasons.
- In the event of a cancellation by Luxxpress, affected passengers will be notified and offered alternative arrangements or a refund at Luxxpress’s discretion.
General Conditions
- This promotion cannot be combined with any other offers, discounts, agent code, or promotions.
- Passengers must comply with Luxxpress’s terms of service and travel policies.
- Luxxpress is not responsible for any losses or damages incurred due to the unavailability of the promotional fare or changes in route/schedule.
Neighbor-Free Seat Promotion
Enjoy extra space and comfort on your journey! For a limited time, passengers can purchase the seat next to them at 50% off to guarantee two seats for themselves.
ONCE YOU HAVE ALREADY BOOKED YOUR FULL-PRICED TICKET, please call, email (info@luxxpress.com), or text our office to receive the code to book the second ticket. Limit ONE neighbor-free ticket per booking order.
Terms and Conditions
NOT VALID FOR THE WEEKS OF 12/22/2025 TO 01/05/2026.
The promotion code provided is solely for the neighbor-free seat promotion (not for another passenger).
A full-price ticket (starting at $55.99 and above) must be purchased first to buy a Neighbor-Free seat.
$39.99 ticket routes are not eligible for this promotion.
The Neighbor-Free seat is available at 50% off the paid full ticket price.
The extra seat is just for you, not for another passenger. If someone else uses the seat, they’ll need to pay the current walk-in fare.
Luxxpress will assign seating to ensure Neighbor-Free passengers have two seats together.
No luggage allowance is included with the Neighbor-Free seat. Luggage allowance is only tied to the full-price ticket.
Any extra luggage brought will be charged according to Luxxpress’ standard luggage policy, based on the full-price ticket.
If a passenger cancels, the total amount paid (full-price ticket + Neighbor-Free ticket) will be combined into one voucher. For any new booking, a new Neighbor-Free seat must be purchased separately if desired.
If a passenger reschedules, the total amount paid will be applied to the new booking. The Neighbor-Free seat remains subject to availability at the time of rescheduling.
Cannot be combined with any other promotion, including $39.99 tickets/routes.
Cannot be purchased or used with a credit voucher.
Offer is valid for a limited time only, is subject to availability, and can end at any time without prior notice.
By purchasing tickets under these promotions, passengers acknowledge and agree to the above terms and conditions.
We welcome service animals as defined by the Americans with Disabilities Act (ADA).
Service animals, as defined by the ADA and under the state disability laws, are permitted. Any other live animals, including but not limited to pets, emotional support animals, therapy animals, and animals used for demonstration, are prohibited. Luxxpress reserves the right to exclude service animals if they pose a direct threat to the health and safety of other customers (i.e., aggressive behavior, not housebroken, or the handler cannot control the animal).
We do not allow pets and emotional support animals (ESAs).
Emotional support animals, comfort animals, and therapy animals are not considered service animals under the ADA and are not permitted in our vehicles.
Passengers who attempt to conceal pets or ESAs while onboard the shuttle will be required to disembark at the next available stop. Their ticket will be forfeited without refund, including the return portion if traveling on a round-trip fare. Luxxpress is not responsible for any remaining travel arrangements beyond the drop-off point and reserves the right to deny service for future bookings.
Passengers are advised to keep all valuable personal belongings in their person at all times. Luxxpress is not responsible for any items left inside our vehicle after passengers have departed the bus at their arrival. Any items and luggage left in the bus, if found, has to be claimed and picked up by the passengers by the next bus departure. After which, all unclaimed items and luggage will be disposed of. Luxxxpress will not be responsible for the lost and found items and any contents inside the luggage after it has been disposed of.
WE WILL NOT CALL TO CHECK FOR THE OWNER OF THE LOST and FOUND ITEMS and LUGGAGE. IT IS THE PASSENGERS RESPONSIBILITY TO CHECK WITH US. FOR AFTER HOURS CONTACT, PLEASE EMAIL: INFO@LUXXPRESS.COM.
We DO NOT provide parking for your vehicle.
We suggest passengers plan in advance for their vehicles parking prior to their trips.
NOTICE: All boxes and envelopes must remain untaped upon drop-off for driver inspection and content verification. Clients are responsible for sealing their packages after inspection; please bring your own tape, as we do not provide packaging materials. All packages must be drop off 15 minutes before departure time.
We do not accept restricted items such as alcohol, cigarettes, medicines, pills, vitamins (even over the counter or vitamins) and any legally prohibited items.
All packages must be paid by the senders upon dropping them off with the driver, we currently will not accept any C.O.D. package. Make sure the sender and receiver’s names and phone numbers are on the packages. If the receiver missed the pick up of the packages on the send date, they must contact our office to arrange and confirm the pick up date and time of the next shuttle going out.
Failure to pick up the package by the following date (after the send date) will result in an additional charge of the original amounts paid. Only cash will be accepted to release the packages. Any packages that are not picked up by the following date will be discarded unless the sender or receiver contacts our office. We will charge an additional amount paid per day that the package is with us; up to 3 days.
The minimum we charge for packages is $20.00 and above. We do not accept credit card payments.
Longest length of the package (up to 15 pounds)
up to 1FT = $20.00
Additional $10.00 per additional feet.
Any packages over 15 pounds will be charged $1.00/pound + the base prices above.
Tickets booked online are for traveling passengers only; we WILL NOT accept online tickets booking for packages. Tickets that are booked with this intention will follow the same cancellation policy.
Our maximum liability to you for any loss or damages to your package is $30.00 or the amount paid for sending the package (whichever is less) for any such loss to the package. Luxxpress will only be responsible to reimburse up to the maximum limit of $30.00 in the event of negligence on the part of Luxxpress. Customers are responsible to package the item(s) being sent securely, especially if the item is fragile in nature. Luxxpress is not responsible for damaged packages due to improper packaging by customers; all packages (with the exception of envelopes) will be stored in the back of the shuttle with all the luggage. We also advise customers not to send anything of high value as our maximum liability will only be $30.00.
We reserve the right to inspect all packages and the right to refuse any package with restricted items that we cannot accept. Pricing will vary and due at the time of drop-off.
We do not allow any type of alcoholic beverages or smoking/vape inside our shuttle.
These terms and conditions are subject to change without prior notice.