Terms & Conditions
LuxXpress offers daily scheduled bus service between Las Vegas to Los Angeles, Diamond Bar, Garden Grove, and Anaheim in a Mercedes Sprinter. Complete list of schedules and locations is available under the “Schedule/Locations” tab.
All cancellation can be requested by phone 888-800-8003 during business hours or email us at [email protected].
Reservation of 1 to 3 passengers:
Reservation of 1 to 3 passengers may be canceled as long as customers put in their requests at least 24 hours prior to their trip. The funds will go back to the same credit card that was used for the booking. For cash prepayment, only rescheduling of tickets are allowed. All cancellations will be charged a $10.00 fee per ticket.
NO CANCELLATION/REFUND REQUEST WILL BE ACCEPTED AFTER 24 HOURS FROM THE DEPARTURE DATE & TIME. (For reservation of 1 to 3 passengers).
Reservations of 4 passengers and more:
For reservations of 4 passengers or more, we required at least 4 days notice of cancellation from the departure date & time. All cancellations will only be refunded 50% of the amount originally paid.
NO CANCELLATION/REFUND REQUEST WILL BE ACCEPTED LESS THAN 4 DAYS FROM THE DEPARTURE DATE & TIME.
The return portion of the round-trip tickets are refundable with 24 hours for groups of 1-3 passengers. We will charge the 1st portion of the ticket at the one-way ticket rate of that travel date and a $10.00 cancellation fee.
The return portion of the round-trip tickets are refundable with 4 days notice for groups of 4 passengers and more. We will charge the 1st portion of the ticket at the one-way ticket rate of that travel date, and 50% rate of the return ticket date.
We cannot process any refund over 120 days since the payment is processed.
Booking that has been rescheduled from the original travel date & time will be final and non-refundable.
We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.
Reservation of 1 to 3 passengers:
*All rescheduled fee must be paid in cash at boarding (when applicable), no credit card payments will be accepted over the phone or in person.
Reschedule requests at least 24 hours before the travel date and time will be free of charge the first time, and $10.00 per reschedule each subsequent time. Each reservation is allowed a maximum of three (2) reschedules, after which the full price of the ticket will be charged. It can only be reused for the same route direction as originally booked (e.g. if originally booked for Las Vegas to Los Angeles; tickets can only be rescheduled for Las Vegas to Los Angeles route). If there is a ticket price difference on the rescheduled travel dates of more than $10.00, the passengers will have to book new tickets and the original tickets will be refunded, minus the rescheduled fee, once the new bookings are confirmed. NO RESCHEDULE REQUEST WILL BE ACCEPTED AFTER 24 HOURS FROM THE DEPARTURE DATE & TIME.
Reservation of 4 passengers and more:
Reschedule requests must be at least 3 days before the travel date and time will be free of charge the first time, and $10.00 per reschedule each subsequent time. Each reservation is allowed a maximum of three (2) reschedules, after which the full price of the ticket will be charged. It can only be reused for the same route direction as originally booked (e.g. if originally booked for Las Vegas to Los Angeles; tickets can only be rescheduled for Las Vegas to Los Angeles route). If there is a ticket price difference on the rescheduled travel dates of more than $10.00, the passengers will have to book new tickets and the original tickets will be refunded, minus the rescheduled fee, once the new bookings are confirmed. NO RESCHEDULE REQUEST WILL BE ACCEPTED AFTER 3 DAYS FROM THE DEPARTURE DATE & TIME.
Each ticket purchased allowed customers the following luggage/bag:
(1) one checked luggage/bag with the maximum weight of 50 pounds and the longest length must not exceed 35 inches in dimensions.
only (1) one of the following items customers can bring inside:
*hand-bag/purse and laptop bag: up to 15.5 inches in longest length
*backpack: up to 16.5 inches in longest length (standard size backpack is 16.5 x 12.5 x 5.5)
Note: multiple shopping bags/groceries bags will be considered as extra bags and will be charged per bag.
An additional fee of $15.00 per extra luggage for carry-on size, and $25.00 for larger and up to the maximum size of the checked luggage, will apply if we are able to accept the extra luggage. Over-sized items such as golf bags, fold-able bicycle and scooter, coolers, etc. are not considered as luggage. They will be charged a flat fee per item. Extra luggage fee is due upon boarding and cash is the only accepted payment method.
Customers who plan to bring extra luggage must inform our office in advance before making the reservation with the exact number of extra luggage, the weights, and dimensions of that luggage. Customers can call our office directly at 888-800-8003 or email [email protected]. Extra luggage spaces are limited, we have the right to refuse any extra luggage without prior notices.
Our maximum liability to you for any loss or damages to your luggage is $30.00 per passenger for any such loss or damages to luggage. Luxxpress will only be responsible to reimburse passengers up to the maximum liability limit of $30.00 in the event of negligence on the part of Luxxpress. If you have any item in the luggage that worth more than this amount, Luxxpress will not pay anymore. We encourage you to keep you all the valuable belongings with you at all times. We are not responsible for lost luggage if you fail to check the bag in with the driver before boarding the bus and/or remove of luggage out of the bus before your arrival. For luggage loss or damage claim please email [email protected]. Please allow up to 14 days for Luxxpress to inspect the claim and get it process for you.
Luxxpress cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break.
We encourage all customers to arrive at least 10-15 minutes early for their departure. A customer will be considered a “no show” if they do not check in with the driver by departure time. The customer will need to repurchase the ticket at the full price.
WE DO NOT CALL TO CHECK IF YOU DO NOT CHECK-IN ON TIME. ALSO CALLING US TO TELL US YOU ARE LATE DOES NOT GUARANTEE THE BUS WILL WAIT FOR YOU. PLEASE BE COURTEOUS AND PLAN FOR YOUR ARRIVAL IN A TIMELY MANNER.
We do not provide parking services or parking spaces for vehicles for ALL LOCATIONS.
All online reservations are guaranteed seats and take priority over cash reservation (walk-in). In the event that we sold out of seats, cash reservations (walk-in) will be cancelled without notice and seats will be made available to online reservations.
Only cash payments are accepted for walk-in passengers; no credit card payments will be accepted in person.
A service fee of $3.99 will be applied to all credit card payments. This fee is charged per transaction. The service fee is non-refundable in the events of reservations cancellations (in addition to cancellation fee).
Credit card charges under $45.00 will have a $5.00 fee.
The seating arrangement is the first to come the first pick. If customers would like to reserve a specific seat, please notify the office at the time of booking (either over the phone or leave a note when booking the ticket.)
An additional fee of $5.00 will apply for each seat reserve, once the request has been made by the passengers, the fee will be due regardless if the shuttle is at full capacity. This is to ensure fairness for all passengers that arrived early at boarding. Not all seat reserve requests are guaranteed, it is based on availability.
The front seat is currently not available; the front seat is only available when the shuttle is at full capacity.
Service animals as defined by the ADA and under the state disability laws are permitted. Any other live animals, including but not limited to, pets, emotional support animals, therapy animals, and animals used for demonstration are prohibited. Luxxpress reserves the right to exclude service animals if they pose a direct threat to the health and safety of other customers (i.e. aggressive behavior, not housebroken, or handler cannot control animal).
Any passengers that are found to hide their pets while onboard the shuttle will be drop off at the next closest stop and their ticket will be forfeited; if it is a round trip ticket, the return portion of the ticket will also be cancel and forfeited. Luxxpress will not be responsible for the remainder of their trips after their drop off and reserve the right to refuse service on future bookings.
Customers are advised to keep all valuable personal belongings in their person at all times. Luxxpress is not responsible for any items left inside our vehicle after customers have departed the bus at their arrival. Any items found inside the bus has to be claim and pick up by customers by the next bus departure. After which, all unclaimed items will be dispose of.
We do not allow any type of alcohol & smoking inside our shuttle.
All packages must be paid by the senders upon dropping them off with the driver, we currently will not accept any C.O.D. package. Make sure the sender and receiver’s names and phone numbers are on the packages. If the receiver missed the pick up of the packages on the send date, they must contact our office to arrange and confirm the pick up date and time of the next shuttle going out.
We do not accept restricted items such as alcohol/cigarettes, medicines, pills, vitamins (even over the counter or vitamins) and any legally prohibited items. We reserve the right to ask customers to open seal boxes to inspect items prior to accepting.
Failure to pick up the package two times will result in an additional charge of the original amounts paid. Only cash will be accepted to release the packages. Any packages that are not picked up within 1 day from the send date will be discarded unless the sender or receiver contacts our office.
The minimum we charge for packages is $15.00 and an increase in price according to size.
Longest length of the package and under 15 pounds:
up to 1FT = $20.00
up to 2FT = $30.00
up to 3FT = $40.00
4FT and above (over 15 pounds) = required prior notice and approval from office
*Anything over 3FT will be considered as second/third packages. Taping multiple packages together will still be considered as multiple packages if they exceed the dimensions.
We will not take anything over 15lb without prior notice. Tickets booked online are for traveling passengers only; we WILL NOT accept online tickets booking for packages. Tickets that are booked with this intention will follow the same cancellation policy.
Our maximum liability to you for any loss or damages to your package is $30.00 or the amount paid for sending the package (whichever is less) for any such loss to the package. Luxxpress will only be responsible to reimburse up to the maximum limit of $30.00 in the event of negligence on the part of Luxxpress. Customers are responsible to package the item(s) being sent securely, especially if the item is fragile in nature. Luxxpress is not responsible for damaged packages due to improper packaging by customers; all packages (with the exception of envelopes) will be stored in the back of the shuttle with all the luggage. We also advise customers not to send anything of high value as our maximum liability will only be $30.00.
We reserve the right to inspect all packages and the right to refuse any package with restricted items that we cannot accept. Pricing will vary and due at the time of drop-off.
These terms and conditions are subject to change without prior notice.