Frequently asked questions

LuxXpress About Top Placeholders

Starting July 1, 2024, we will no longer give stamp punches for your trip. 

All full stamp cards must be redeemed by August 31, 2024. After that date, all stamp cards will be voided and no longer accepted for free trip or voucher exchange. 

For partially stamped cards, please turn it back to our drivers to receive a one-time voucher. Voucher details:

> One voucher per passenger (if you are turning in multiple stamp cards please note only ONE voucher will be sent to you). 

> Voucher value is 50% off your next booking (with a maximum discount of $70.00). All stamp card exchange vouchers will expire on 12/31/2024. 

> Voucher is one-time used and all bookings made with the stamp card voucher code are final booking (no reschedule or cancellation). 

> The voucher will be email to you within 1 week from the turn in date. We will email it to the email on file when you book online with us. 

We will not accept any more stamp card exchange for a voucher or full stamp card for free trip after 08/31/2024. Please make sure to use them or exchange them before then! 

Luxxpress would like to thank you all of our passengers for your understanding and support as we move forward with our newest reward program that offer a more flexibility in how you  can earn and redeem points for discount toward your next bookings! Join our newest reward programs today to start earning points for every bookings! Click here to join! 

Hotel pick-up and drop-off now available for groups of 3 passengers and up (LAS VEGAS HOTELS ONLY). 

To request and get pricing, please text your HOTEL LOCATION to 702-867-1682 or email INFO@LUXXPRESS.COM

You can also provide this information when booking the tickets; at the CHECKOUT page, there is a NOTES section. 

Our office will text and/or email you back to confirm the pricing. 

*subject to availability.

Each ticket purchased allowed 1 checked luggage + 1 personal item per person.  NO CHARGE if your check luggage is within 30 lb and 27 inches. You will be charged a minimum of $25.00 if it is oversize or overweight. 

ONE (1) CHECKED LUGGAGE = 27 inches & 30 lb 

Checked luggage size: Height (H) 27 inches x Width (W) 17 inches x Depth (D) 10 inches; UP TO 30 LB 

Over 30 lb (60lb maximum) = $25.00/each

Any luggage over 60lb = $25.00/each + $1.00/lb 

Excessive oversize and overweight luggage is subject to availability of space. 

AND

ONE (1) of the following personal items= up to 15 lb

*Hand-bag or purse or laptop bag, or small backpack: up to 16 inches in longest length 

A fee of $15.00 will be applied for each extra personal item. 

Note: multiple shopping bags or groceries bags will be considered as extra personal items and will be charged per bag. 


EXTRA LUGGAGE FEES

EXTRA LUGGAGE$25.00/each (60lb maximum)

Over 60 lb = $25.00/each + $1.00/lb 


Carry-on luggage size$15.00/each (up to 18 lbs each)

Height (H) 20 inches x Width (W) 13 inches x Depth (D) 8 inches

Personal items, shopping bags, and groceries bags: $10.00/each

Subject to availability of space.  We have the right to refuse any extra luggage without prior notices.


OVER-SIZED ITEMS:

Over-sized items such as golf bags, fold-able bicycles and scooters, coolers, etc. are not considered as luggage. 
They will be charged a  fee per item, starting at $50.00.  
Due in cash upon boarding. Subject to availability of space.

Our maximum liability to you for any loss or damages to your luggage is $30.00 per passenger for any such loss or damages to luggage. Luxxpress will only be responsible to reimburse passengers up to the maximum liability limit of $30.00 in the event of negligence on the part of Luxxpress. If you have any item in the luggage that worth more than this amount, Luxxpress will not pay anymore. We encourage you to keep you all the valuable belongings with you at all times. We are not responsible for lost luggage if you fail to check the bag in with the driver before boarding the bus and/or remove of luggage out of the bus before your arrival. For luggage loss or damage claim please email info@luxxpress.com. Please allow up to 14 days for Luxxpress to inspect the claim and get it process for you.

Luxxpress cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break. 

Yes! Passengers traveling with their children need to purchase separate tickets for their children. 

Passengers also need to bring their own baby car seat and/or toddler booster seat as we do not provide them. It is required by law for children within a certain weight and height.

Boarding will be denied without a proper car seat/booster seat on day of travel.

All children 12 years of age and under must be accompanied by an adult 18 years of age or older.

All children 13-17 years of age may travel unaccompanied. The parent and/or guardian of the minor must contact our office in advance of their booking to fill out the Unaccompanied Minor Traveler Forms. All forms and documents must be submitted to our office and receive approval before the ticket can be reserved. We reserve the right to cancel the reservation without prior notices from the parent and/or guardian, or for incomplete forms.

Please check our website for pricing for your intended travel dates. Prices can vary based on holiday dates, and when the shuttle is reaching maximum capacity. Any promotional/sale price is only valid for online booking. 

All online reservations are guaranteed seats and take priority over walk-in passengers. In the event that we sold out of seats, walk-in passengers will be cancelled without notice and seats will be made available to online reservations. 

Only cash payments are accepted for walk-in passengers; no credit card payments will be accepted in person. Cash price starts at $60.00 one-way; prices can vary depending on the locations and the current online prices. If the current online prices are $59.99 or more, the cash price will be $10.00 more than the current online prices. 

We can accept credit card payments over the phone if you have booked with us prior through our online reservation system. Over the phone booking will be charged the same price as cash payment. 

A service fee of $3.99 will be applied to all credit card payments. This fee is charged per transaction. The service fee is non-refundable in the events of reservations cancellations (in addition to cancellation fee). 

Credit card charges under $45.00 will have a $5.00 fee. 

We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets. 

No. We do not require passengers to print out their tickets/confirmation email. 

Passengers can check in with the exact same name they booked with and the order number. 

Passengers can also show the confirmation email from their phones. 

All of our vehicles are Mercedes Sprinter. There is no restroom on board. The maximum capacity per shuttle is (14) fourteen passengers.

From Garden Grove/Anaheim, customers will board a Toyota Sienna and will transfer to the Mercedes Sprinter at Diamond Bar.

The seating arrangement is the first to come the first pick. If customers would like to reserve a specific seat, please notify the office at the time of booking (either over the phone or leave a note when booking the ticket.) 

An additional fee of $5.00 will apply for each seat reserve, once the request has been made by the passengers, the fee will be due regardless if the shuttle is at full capacity. This is to ensure fairness for all passengers that arrived early at boarding. Not all seat reserve requests are guaranteed, it is based on availability. 

The front seat is currently not available; the front seat is only available when the shuttle is at full capacity. 

We do not allow pets.

Service animals are allowed. 

Service animals as defined by the ADA and under the state disability laws are permitted. Any other live animals, including but not limited to, pets, emotional support animals, therapy animals, and animals used for demonstration are prohibited. Luxxpress reserves the right to exclude service animals if they pose a direct threat to the health and safety of other customers (i.e. aggressive behavior, not housebroken, or handler cannot control animal). 

Any passengers that are found to hide their pets while onboard the shuttle will be drop off at the next closest stop and their ticket will be forfeited; if it is a round trip ticket, the return portion of the ticket will also be cancel and forfeited. Luxxpress will not be responsible for the remainder of their trips after their drop off and reserve the right to refuse service on future bookings. 

Yes! We accept packages on our shuttle routes. We do not deliver the packages to the recipients’ locations. They must come to our locations for pick up. 

All packages must be paid by the senders upon dropping them off with the driver, we currently will not accept any C.O.D. package. Make sure the sender and receiver’s names and phone numbers are on the packages. If the receiver missed the pick up of the packages on the send date, they must contact our office to arrange and confirm the pick up date and time of the next shuttle going out. 

We do not accept restricted items such as alcohol/cigarettes, medicines, pills, vitamins (even over the counter or vitamins) and any legally prohibited items. We reserve the right to ask customers to open seal boxes to inspect items prior to accepting. 

Failure to pick up the package by the following date (after the send date) will result in an additional charge of the original amounts paid. Only cash will be accepted to release the packages. Any packages that are not picked up by the following date will be discarded unless the sender or receiver contacts our office. We will charge an additional amount paid per day that the package is with us; up to 3 days. 

The minimum we charge for packages is $20.00 and above.

Longest length of the package (up to 15 pounds)

up to 1FT = $20.00
Additional $10.00 per additional feet.

Any packages over 15 pounds will be charged $1.00/pound + the base prices above.

Tickets booked online are for traveling passengers only; we WILL NOT accept online tickets booking for packages. Tickets that are booked with this intention will follow the same cancellation policy. 

Our maximum liability to you for any loss or damages to your package is $30.00 or the amount paid for sending the package (whichever is less) for any such loss to the package. Luxxpress will only be responsible to reimburse up to the maximum limit of $30.00 in the event of negligence on the part of Luxxpress. Customers are responsible to package the item(s) being sent securely, especially if the item is fragile in nature. Luxxpress is not responsible for damaged packages due to improper packaging by customers; all packages (with the exception of envelopes) will be stored in the back of the shuttle with all the luggage. We also advise customers not to send anything of high value as our maximum liability will only be $30.00.

We reserve the right to inspect all packages and the right to refuse any package with restricted items that we cannot accept. Pricing will vary and due at the time of drop-off.

We do not provide parking. We suggest passengers plan in advance for their vehicles parking prior to their trips.

We make one scheduled stop in between. Usually, it will be at Barstow (the mid-way point). But can be other locations depends on the traffic situation. 

Our vehicles are not handicap accessible. Although not required, if you are in need of any type of accommodation, please let us know when making the booking. This will greatly help us to provide you with the best possible trip with us! 

If you are traveling with a mobility device or wheelchair and need a travel companion, we offer a half-price ticket fare for your travel companion. Please email us prior to your booking to receive your booking code. 

Passengers are advised to keep all valuable personal belongings in their person at all times. Luxxpress is not responsible for any items left inside our vehicle after passengers have departed the bus at their arrival. Any items and luggage left in the bus, if found, has to be claimed and picked up by the passengers by the next bus departure. After which, all unclaimed items and luggage will be disposed of. Luxxxpress will not be responsible for the lost and found items and any contents inside the luggage after it has been disposed of. 

WE WILL NOT CALL TO CHECK FOR THE OWNER OF THE LOST and FOUND ITEMS and LUGGAGE. IT IS THE PASSENGERS RESPONSIBILITY TO CHECK WITH US. FOR AFTER HOURS CONTACT, PLEASE EMAIL: INFO@LUXXPRESS.COM.