Everything you need to know before you ride. If your question isn’t here, text or email us and we’ll get back to you.
Each ticket includes one checked bag and one personal item. Oversized or overweight bags are subject to a fee.
- Max size: 27 inches (longest side)
- Max weight: 30 lbs
One personal item:
- Max size: 11″ x 15″ x 7″
- Max weight: 10 lbs
- If over 10 lbs will be charged as extra luggage
Overweight or oversized fees:
- 31–50 lbs: $25.00 per bag
- 51+ lbs: $25.00 + $1.00 per pound over 50
- Extra luggage (beyond your one allowed): $25.00 up to 50 lbs; $25.00 + $1.00/lb over 50.
- Extra personal item: $15.00 per item.
- Oversized items (golf bags, bikes, scooters, coolers, instruments): start at $55.00 per item, cash only at boarding, prior notice required.
Important Notice
All loose items (including shopping bags and small tote bags) must be stored inside your checked luggage. Only one personal item per passenger is allowed inside the vehicle. Additional items will be subject to applicable fees.
All luggage fees are cash only. Space is not guaranteed; we reserve the right to refuse extra or oversized luggage. Our maximum liability for lost or damaged luggage is $30.00 per passenger. Keep valuables with you at all times.
Hotel pickup and drop-off in Las Vegas is available on request. Text your hotel name and location to 702-867-1682 or email [email protected] — include your order number.
We’ll confirm pricing and availability by text or email.
Yes. Every passenger, including children and infants, needs a separate ticket.
Car seats and booster seats are not provided — you must bring your own. Boarding will be denied without one if required by law for your child’s age and size.
Children 12 and under must be accompanied by an adult 18 or older. No exceptions.
Teens 13–17 may travel unaccompanied, but a parent or guardian must contact us at least 72 hours before the travel date to complete the Unaccompanied Minor Traveler Forms. Email [email protected] with the full names and email addresses of the parent or guardian at both departure and arrival. Both must sign the forms before we can confirm the booking. A valid ID for age verification will be required at boarding.
Prices vary by route and date. Check the website for current fares on your travel dates — promotional pricing is only available for online bookings.
Walk-in passengers pay $10.00 more than the current online rate and cash only. Starting walk-in prices: $70.00 for Los Angeles and Monterey Park; $80.00 for Garden Grove, Anaheim, and Diamond Bar.
A $3.99 service fee applies to all credit card transactions. This fee is non-refundable. Tickets are non-refundable if booked for the wrong date or route — email us to request a reschedule or a voucher.
No. Just give the driver your name and order number, or show the e-ticket on your phone.
All routes operate on Mercedes Sprinter vans with a maximum of 14 passengers. There is no restroom on board. Passengers boarding in Garden Grove or Anaheim will ride a Toyota Sienna to Diamond Bar, then transfer to the Sprinter.
Seating is first-come, first-served. If you want a specific seat, you can reserve one for a fee; requests must be made at least 24 hours before departure. If you have specific seating needs, please contact us in advance so we can assist.
Request can be sent to (please include your ORDER NUMBER):
TEXT (702) 867-1682
EMAIL to [email protected] or [email protected]
Seat reservation fees (per seat, one-way, effective November 17, 2025):
- First row: $20.00
- Any other row: $10.00
- Single seat: $20.00
- Front seat (only available once shuttle is full): $20.00
Want extra space? You can add the seat next to you at 50% off the applicable fee. Cash only for seat fees. Reservations are subject to availability and are not guaranteed.
No, there is no WiFi on Luxxpress Shuttle vehicles.
No pets. Service animals as defined by the ADA are welcome. Emotional support animals, comfort animals, and therapy animals are not covered under ADA guidelines and are not permitted.
Passengers found concealing a pet on board will be removed at the next stop and forfeit their ticket — including the return leg on round trips.
Yes, if space allows. Packages must be dropped off 15 minutes before departure. All boxes and envelopes must be unsealed at drop-off for driver inspection — bring your own tape to seal them after.
What we don’t accept: alcohol, cigarettes, medications, vitamins, supplements, or any prohibited items.
Pricing (based on length, up to 15 lbs):
- Up to 1 ft: $20.00
- Each additional foot: +$10.00
- Over 15 lbs: add $1.00/lb on top of base price
Cash only. Minimum charge: $20.00. Recipients must pick up at the drop-off location — we do not deliver to addresses. Packages not picked up by the day after the send date will incur an additional daily charge (up to 3 days), then discarded. Our maximum liability for lost or damaged packages is $30.00 or the amount paid, whichever is less.